Deliver projects on-time, on-budget with top quality results

Why do so many projects fail to deliver the expected results, never mind exceed them? Lack of a tactical mindset and underdeveloped project management skills or processes. It’s never enough to simply delegate a project and hope for the best. The person who will be responsible for its outcome needs a degree of expertise in tactical management, plus a failsafe process to follow. Tactical Excellence not only provides such a process, but it presents it in an easy-to-apply construct that is streamlined for every day, real-world use. Want to ensure that all of your projects deliver on-time, on-budget with top quality results? Strive for Tactical Excellence.

Leverage functional success into leadership excellence

Hey Presto! You’re a supervisor…go and lead! If only it was that easy. But tied to increased responsibility, accountability and ownership of results, is the necessity to learn and apply new behaviors, approaches to achieving objectives and communication styles, etc. Supervisory Training is a multi-format program that builds foundational leadership skills, converts functional success to leadership excellence and maximizes front line potential and contribution. An added bonus, as with all Eagle’s Flight programs, is a healthy infusion of fun and enthusiasm that endures far beyond program’s end. Whether you need preparatory training or skill enrichment for front line leaders, this 2-day session will allow your supervisors to hit the ground running. 

Safe by Choice: Increase the Traction of Existing Programs

Businesses typically have the processes in place and the necessary safety courses available for all. Despite these tools being available to employees, there are still infractions, or safety violations. It is not that employees want to be unsafe, but they are often willing to play the odds that it won’t be them who suffers when it comes to cutting corners, or doing something not according to the process. This mindset is a common one—it can appear to be faster to cut corners, or easier; but it is ultimately slower, and leads to an unsafe work environment. Safe by Choice is a program that addresses this mindset, and challenges each individual employee to change, so that they become intolerant of unsafe behavior. Safe by Choice does not introduce any new processes or systems to promote safety; rather, it looks to the behaviors of the employees as critical in following the processes, every time to create a truly safe environment. 

Put innovation into practice, and watch your business thrive

“How am I supposed to innovate? I’m not a creative thinker!” Most of us can relate to this sentiment, but the truth is that it doesn’t matter—anyone can innovate, and you don’t have to be an overly creative thinker or prolific inventor to do it. Innovation is simply taking something that exists and improving upon it. Of course, it requires the support of a culture that values innovative thinking—otherwise, any new idea is likely to run afoul of the innovation killers: “Tried it, it didn’t work”; “Senior management would hate it!”; “Too expensive/impractical/crazy!” Innovation in Action challenges that negative thinking by fostering an innovation-friendly culture in which everyone can generate and implement new ideas. And new ideas in action translate into competitive advantage and sustainable success, particularly in today’s landscape, where the rule is rapidly becoming ‘Innovate and Thrive’ or ‘Stagnate and Fail’.

Transform agendas into action plans with outcome-driven meeting management

If you want to get more decisive action out of meetings, here’s a fresh take on how to turn them into real focal points for goal achievement. Of course, it’s an ongoing challenge to deliver on-time and within budget in the face of information overload, multiple schedules and ever-expanding job accountabilities. But meetings can have a huge impact on success if we’re equipped with an easy-to-implement process that takes us from need to deed as effectively as possible. Lord Devon’s Demise delivers that process. This highly immersive experiential program breathes new life into a traditionally mundane topic. So, throw your preconceptions out of the window and embrace a new approach that turns meetings into momentum, not roadblocks.

Meaningful process improvement requires high performance teamwork

Within your organization as a whole, there may be thousands of processes occurring simultaneously. At some point, processes from the various departments will intersect, like the silks in a spider’s web. This is often why many process improvements never make it beyond the blueprint stage—their originators didn’t take into account process interconnectivity. Or perhaps they failed to unite the team around the improvement goal, or support the improvement process with appropriate checks and balances. Talon Technologies is a hands-on experience that builds and focuses team-development, strategic planning, innovative thinking and implementation skills, culminating in a detailed, practical design for generating meaningful process improvements.

Understanding can make or break collaboration

Communication drives everything…but sometimes in reverse! From misunderstanding to ‘missed understanding,’ there are many pitfalls along the way to comprehension. After all, it isn’t what you say, it’s what they hear. However, most problems have the same root cause: our own point of view. We speak from our own frames of reference—experiences, opinions and ideas—and miss opportunities to improve the impact of our communication with others. Insightment is a multi-format, module-flexible, learning experience that accelerates results in productivity, teamwork, efficiency, quality and customer service by targeting the core issues of communication and comprehension. To paraphrase St. Francis, we must first understand our audience in order to be understood.

Dynamic leadership unlocks individual and team potential

A common pitfall for new (and even seasoned) leaders is confusing leadership with control. The truth is we can control many tangibles—products, process, tools—but we can’t control other people. And yet we rely on people to derive extraordinary value from those tangibles. Only by adopting a dynamic leadership mindset, its associated skills and a positive approach to interaction, can we presume to lead our people in the direction we need them to go. Leader’s Triad confronts this challenge head-on and presents game-changing techniques for achieving goal-driven communication, unleashing individual and team potential, and leading in dynamic style.

Don’t be a slave to your workload—get perspective, take control, and see productivity soar!

As job descriptions stretch and multiple tasks are added to our schedule, the traditional approaches to time management simply can’t keep up. A new level of sophistication is needed if we are to accomplish more of the critical tasks and generate better results each day. Add to this the fact that many of us lack a certain enthusiasm for practicing this essential, but often underdeveloped skill. Beyond Time Management hits on both counts, approaching the discipline with workable tactics and transforming it into an engaging challenge that becomes more enjoyable—and rewarding—as your expertise increases. It expands your organizational focus, taking into account your changing accountabilities and long-range plans. And it supplies an advanced, action-oriented filtering tool that, when superimposed upon your priorities, enables you to get the most out of every minute and task.

Your message is too important to be left to chance

Every presentation is a valuable opportunity to connect, inform, persuade, educate or motivate. However, many of us fail to treat these opportunities with the respect and professionalism they deserve. We’re either too rushed or unskilled and that leaves dollars on the table, mixed messages or a confused audience. You’re On! is a full-day session dedicated to content and delivery mastery. From preparation to presentation, this program is an immersive approach to developing expert and confident presenters who can have an immediate impact on their audience, whether in sales, training, leadership or the board room.

Make remarkable service your standard practice

How do you guarantee that each customer (internal and external) receives excellent customer service every time? Impossible? Not if there is a common vision and consistent approach to delivering service across the organization. Once you unite everyone in their commitment to service excellence and equip them with the tools and skills to provide it, a natural momentum is created. It begins within the company—as people recognize that they are all customers and suppliers to each other—and flows outward to your paying customers. Building Blocks of Service Excellence gives rise to this critical momentum and provides a practical framework for driving it forward—toward customer service mania!