2. The ability to send your message right to the person’s heart when you speak
These two skills are very closely linked. If you have the ability to let the person finish speaking through until they are done, without interrupting, then you will be able to understand more clearly what’s on their mind and why they feel the way they do.
When you interrupt you cause them to change direction, and then respond to what you said rather then finish what it was they were about to say. The better you understand what they were thinking, the better you are able to respond to them where they are.
Alternatively, when you’re speaking and they interrupt, let them! This gives you additional information as to where they are coming from, and what’s really important to them. This is difficult when we want to finish what we are saying, but if effectiveness is your objective then it is more effective to let them interrupt than to finish what you have to say. What they’re really thinking about is what they’re going to say when you’re done anyway!
As we grow to appreciate the importance of really effective communication, rather than simply the sense of relief we feel when we’ve said what we want to say, even if it’s not been heard as well as we would like, then we should be willing to be patient.
This patience when listening, or patience when being interrupted, pays big dividends if you are then able to better understand your listener and tailor your message accordingly.
Phil Geldart, founder and Chief Executive Officer at Eagle’s Flight, is a recognized authority in the areas of transforming organizational culture and leadership development. He pioneered experiential learning in the training and development industry, his company is now a leader in that field. He has created numerous experiential learning programs which are now used around the world and translated into over two dozen languages. Phil is a powerful speaker, author of seven insightful books in areas crucial to performance improvement, such as leadership, teamwork, experiential learning and culture transformation; and he is a recognized thought leader in the area of releasing human potential. Prior to his current leadership role at Eagle’s Flight he was an executive with Nestlé Canada.
About Eagle's Flight
Founded in 1988, Eagle's Flight has earned its reputation as a global leader in the development and delivery of business-relevant, experiential learning programs that achieve specific training objectives and lasting behavior changes.