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[INFOGRAPHIC] Customer Service vs. Customer Centricity

By Eagle's Flight on August 14, 2018

There is a huge competitive advantage for companies that can rise above mere customer service and embrace customer centricity. Creating a culture that will get everyone, at every level, engaged in delivering the ultimate customer experience can be accomplished through training and a shift in culture. Start with our infographic below, which gives you a quick, digestible roadmap for moving to a culture of customer centricity.

 EF-IG-ServiceVSCentricity-Blog

 

 

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Eagle's Flight is an innovative leader in the development and delivery of practical training programs for the global business community. Through the use of experiential learning, we assist organizations of all sizes to gain a competitive edge by significantly strengthening their workforce.

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Founded in 1988, Eagle's Flight has earned its reputation as a global leader in the development and delivery of business-relevant, experiential learning programs that achieve specific training objectives and lasting behavior changes.

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