About the Book
Eight-time author, experiential learning expert, and CEO of Eagle’s Flight, Phil Geldart, shares his insights on what it takes to create an enviable customer experience in “Customer Centricity: A Present and Future Priority.” The book was written to help organizations commit to building a singular focus on the customer. It includes practical steps to take, components critical to long-term success, and real-life case studies of a customer-centric culture in action from his team at Eagle’s Flight.
Chapters include:
- The Implications of Customer Centricity on Performance
- How-To Create a Culture of Customer Centricity
- The Practicalities of Customer Centricity on the Frontline
- Sustaining and Improving a Customer-Centric Culture
