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"Customer Centricity: A Present and Future Priority"

Get a taste of the great content found within the pages of Phil Geldart's latest book on customer centricity and the customer experience.

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A customer-centric culture is one in which every employee consistently asks, “How will the decision I am about to make impact our customers’ experience?” Not only that, but with the support of their leaders, they know what to do about it.

Eight-time author, experiential learning expert, and CEO of Eagle’s Flight, Phil Geldart, shares his insights on what it takes to create an enviable customer experience in his book, “Customer Centricity: A Present and Future Priority.” He created this book to help organizations committed to building a singular focus on the customer. It includes practical steps to take, components critical to long-term success, and real-life case studies of a customer-centric culture in action from his team at Eagle’s Flight.

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