BUILDING BLOCK OF CUSTOMER SERVICE™

How do you guarantee that every customer receives excellent customer service every time? Impossible? Not if there is a common vision and consistent approach to delivering service across the organization. Once you unite everyone in their commitment to service excellence and equip them with the tools and skills to provide it, a natural momentum is created. It begins within the company – as people recognize that they are all customers and suppliers to each other – and flows outward to your paying customers.
Eagle’s Flight’s Building Blocks of Service Excellence course initiates this critical momentum and provides a practical route map for driving it forward. Experiential in nature, this course tackles the customer service challenge as a whole, from establishing a receptive mindset and exploring interaction mechanics, skills and techniques, to building long-term relationships. Ultimately, your employees will return to work with relevant and applicable strategies and tools that are the foundation for service excellence. Increased customer loyalty, satisfaction, sales and word-of-mouth advertising are just a few of the tangible results you’ll experience as a result.

IN-CLASS

ONE-DAY
PROGRAM

10-30
PARTICIPANTS

WHAT YOUR EMPLOYEES WILL LEARN

Participants return to work the next day with the ability, tools, and confidence to:

  • Take accountability for each service interaction, from uncovering their real need to delivery
  • Communicate clearly – listen, respond, adjust and confirm – to understand and be understood
  • Achieve positive results every time – even challenging interactions are opportunities to increase customer loyalty
  • Consider all service options and make decisions based on expertise and customer knowledge
  • Focus on long-term business relationships, not isolated interactions
  • Easily apply the course’s powerful, multipurpose, service tool

    Interested? Contact Us!

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