How do you guarantee that every customer receives excellent customer service every time? Impossible? Not if there is a common vision and consistent approach to delivering service across the organization. Once you unite everyone in their commitment to service excellence and equip them with the tools and skills to provide it, a natural momentum is created. It begins within the company - as people recognize that they are all customers and suppliers to each other - and flows outward to your paying customers.
Eagle’s Flight’s Building Blocks of Service Excellence course initiates this critical momentum and provides a practical route map for driving it forward. Experiential in nature, this course tackles the customer service challenge as a whole, from establishing a receptive mindset and exploring interaction mechanics, skills and techniques, to building long-term relationships. Ultimately, your employees will return to work with relevant and applicable strategies and tools that are the foundation for service excellence. Increased customer loyalty, satisfaction, sales and word-of-mouth advertising are just a few of the tangible results you’ll experience as a result.


What Your Employees Will Learn

Participants return to work the next day with the ability, tools, and confidence to:

  • Take accountability for each service interaction, from uncovering their real need to delivery
  • Communicate clearly - listen, respond, adjust and confirm - to understand and be understood
  • Achieve positive results every time - even challenging interactions are opportunities to increase customer loyalty
  • Consider all service options and make decisions based on expertise and customer knowledge
  • Focus on long-term business relationships, not isolated interactions
  • Easily apply the course’s powerful, multipurpose, service tool

Program Details

program-details-1-day-course One-day program

program-details-participants10-30 participants

program-details-audienceIdeal for all team members for training or corporate events

program-details-customizationCustomization and various delivery options available

program-details-post-course-reinforcementPost-course reinforcement and retention options available to maximize impact of training


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Not Your Ordinary Learning Experience

Sustained learning is achievable through an approach that builds conviction by changing the hearts, minds, and skills of every employee, and experiential learning is a powerful vehicle to achieve that.

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Customization and Delivery Options

Regardless of the level of customization or consultation required to ensure your training investment is a success, you will be able to rest easy with Eagle’s Flight's in-house team of designers, artists, and facilitators. 

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“The use of your experiences to build understanding and conviction is an Eagle’s Flight trademark; and one which, in my opinion, is a true differentiator that sets you apart from all others in your field.”

Marc Caira, Vice Chair, Restaurant Brands International


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Guide to Building a Customer Centric Culture


Whatever your organizational training and development need may be, at Eagle's Flight, the possibilities are truly endless.

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