For in-store leaders in the quick-service, retail, or franchise industry, the primary concern is to ensure that their customers leave satisfied—where satisfied means they received the product or service they wanted, in good quality, in the time they expected, feeling cared for appropriately. Sounds simple enough, until you consider that your leaders are focused on the needs of your customers, as well as managing employees, hiring, scheduling, overseeing financials, handling supplies and logistics, and so on. Life in this industry is busy - especially for a leader. That is why it is in your best interest to equip leaders with the skills and tools they need to succeed. Not only this, but providing training to this group will likely be key to their engagement and empowerment at work, leading to happier employees, better results, and a positive culture.

In Eagle’s Flight’s Quick-Service Business Leadership Program, your leaders will receive training in a format that actually works in the service environment. The six-module program provides a balance of valuable content with hands-on experience and practice that is fun, applicable, and accessible to leaders at all levels. The experiential approach captures the hearts of the participants and provides them with the skills and tools that will position them, and their teams, for success.


What Your Leaders Will Learn

They will return to work with the skills, tools, and confidence to:

  • Build and lead a high-performance team
  • Communicate with clarity and passion
  • Give and receive feedback
  • Build pride in each individual team member
  • Assign accountabilities and manage responsibilities
  • Deal with conflict as it arises 

Program Details

program-details-1-day-course Six 1-day modules

program-details-participants10-25 participants

program-details-audienceIdeal for quick service leaders at all levels

program-details-customizationCustomization and various delivery options available

program-details-post-course-reinforcementPost-course reinforcement and retention options available to maximize impact of training


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Not Your Ordinary Learning Experience

Sustained learning is achievable through an approach that builds conviction by changing the hearts, minds, and skills of every employee, and experiential learning is a powerful vehicle to achieve that.

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Customization and Delivery Options

Regardless of the level of customization or consultation required to ensure your training investment is a success, you will be able to rest easy with Eagle’s Flight's in-house team of designers, artists, and facilitators. 

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“The use of your experiences to build understanding and conviction is an Eagle’s Flight trademark; and one which, in my opinion, is a true differentiator that sets you apart from all others in your field.”

Marc Caira, Vice Chair, Restaurant Brands International


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Whatever your organizational training and development need may be, at Eagle's Flight, the possibilities are truly endless.

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