Conflict is natural, especially at work. From small disagreements to outright verbal battles, conflict can become a major source of stress and can easily overshadow all other productive aspects of day-to-day business. Although very few people actually like dealing with conflict, it’s imperative that everyone is trained not just to deal with it, but to resolve it and move forward.

In Eagle’s Flight’s experiential learning program, Resolving Conflict at Work, participants will learn the mechanics of conflict resolution and how to apply these tools to real-world situations. Participants will also learn such skills through hands-on practice in a nonthreatening environment, to test out new ways of overcoming and resolving conflict with the support of a highly trained facilitator.


What Your Employees Will Learn

Participants return to work the next day with the ability, tools, and confidence to:

  • Recognize the early signs of conflict and avoid escalating tensions
  • Influence others to see a different point of view and negotiate a “win-win” for both parties
  • Defuse conflict and manage the feelings involved
  • Understand their personal approach to conflict management and the approaches of others
  • Employ various strategies and tools to reduce, manage, and deal with conflict

Program Details

program-details-1-day-course1-day in-class or 1 module virtual formats

program-details-participants10-30 participants

program-details-audienceIdeal for all team members for training 

Virtual Learning Icon (Multi Color)-2Now Available: In-Class or Virtual Delivery

program-details-post-course-reinforcementPost-course reinforcement and retention options available to maximize impact of training

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Not Your Ordinary Learning Experience

Sustained learning is achievable through an approach that builds conviction by changing the hearts, minds, and skills of every employee, and experiential learning is a powerful vehicle to achieve that.

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Customization and Delivery Options

Regardless of the level of customization or consultation required to ensure your training investment is a success, you will be able to rest easy with Eagle’s Flight's in-house team of designers, artists, and facilitators. 

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“The use of your experiences to build understanding and conviction is an Eagle’s Flight trademark; and one which, in my opinion, is a true differentiator that sets you apart from all others in your field.”

Marc Caira, Vice Chair, Restaurant Brands International


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Whatever your organizational training and development need may be, at Eagle's Flight, the possibilities are truly endless.

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