It is no longer a competitive advantage for you to have great customer service. The pace of your business, the competition you face, and the 24/7 feedback available today, require employees to constantly ask, “How do I impact the customer in my role?” The answer to this question defines your customers’ experience – their customer journey. The new competitive advantage lies with employees striving to improve that journey; this goes well beyond customer service.
In Eagles Flight’s experiential Customer Centricity In Action™ solution, your employees and leaders will learn what it takes to create a customer centric culture, focus on the unspoken expectations of the customer, and create a value-add experience. This solution combines interactive discussion, hands-on experiential activities, and video analysis to truly change the way everyone, not just those in customer-facing roles, thinks about their impact on the customer journey and experience.
Check out our most popular programs.
60 to 90 Minutes | 15-30 Pax
Antifragile Organizations™ helps you understand what it takes to create a culture of transformation.
2 - 3 Hours | 20-5,000 Pax
This hands-on program will test your ability to make quick decisions, course-correct, and face stiff competition.
1 Day or 2 half days | 15-25 Pax
After attending The Brand of You™, leaders will be equipped with the tools to dramatically improve their personal performance.
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