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A Culture of Accountability: A Culture Transformation Success Story

How Eagle’s Flight Helped A Global Fortune 500 Financial Services Company


Client Request

A sustainable and engaging Culture Transformation initiative focused on creating a strong risk and compliance culture while also incorporating strategy, quality, the customer, and corporate values



– 14,000+ employees of all levels across the United States

– 4,000+ international employees who support the United States business


Eagle’s Flight Delivered

100% customized two-year, multi-phased Culture Transformation initiative, which dramatically changed the culture of this organization


Tools Provided

– Two 360 degree assessments for all leaders and managers were conducted over the two-year initiative

– Various models designed to encourage targeted learnings and behaviors

– Participant takeaways and resources

– Six digital reinforcement activities

– Comprehensive communication strategy and support


Approach for Distributed Workforce

Targeted and customized approaches were taken during each phase to ensure appropriate content was delivered to each audience

Specifically designed training for leaders, managers, and employees

Leaders and managers also attended all employee sessions

During the final phase, all levels were brought together in one day of training, intentionally designed to encourage networking and open discussion between various levels and positions within the organization

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