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SAFETY

Safe By Choice

BUILDING A CONVICTION IN EVERY EMPLOYEE TO ENSURE A SAFE WORKPLACE AND FOLLOW EXISTING SAFETY STANDARDS.

With close to three million workplace injuries occurring in the U.S. annually, safety is an important factor that affects the success of any business. In light of this, many organizations feel it is their employees’ behavior that impacts this number. It is possible to transform the workplace into an environment where every employee and leader is committed to protecting each other’s health and safety at all times; however, to make this a reality, your employees and leaders need something more than new processes and technical training.
As a culture transformation consultant and partner, we can help!
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Safe by Choice 

Full-Day (In Class)

During this highly interactive 1 day program employees develop the mindset and behaviors to operate in a truly positive safety culture. The program builds conviction to take personal ownership to ensure safe outcomes and collaborate effectively to ensure that the safest and most effective working environment is achieved.

Safe by Choice

4 Modules (Virtual)

Over 4 highly experiential virtual modules employees develop the mindset and behaviors to operate in a truly positive safety culture. The program builds conviction to take personal ownership to ensure safe outcomes and collaborate effectively to ensure that the safest and most effective working environment is achieved.

Safe by Choice

Leader Cascade

Over 12 “mini-modules” led by a field leader, employees develop the mindset and behaviors to operate in a truly positive safety culture. The program builds conviction to take personal ownership to ensure safe outcomes and collaborate effectively to ensure that the safest and most effective working environment is achieved.

Leading a Safe by Choice Culture

Full-Day (In Class)

To truly create a positive and productive safety culture we equip line manages with the skills necessary to role model the safety and cultural behaviors and then coach and require those behaviors on a daily basis while managing the real commercial pressures of their environment.

Leading a Safe by Choice Culture

3 Modules (Virtual)

To truly create a positive and productive safety culture we equip line managers with the skills necessary to role model the safety and cultural behaviors and then coach and require those behaviors daily while managing the real commercial pressures of their environment.

Culture Transformation

As a partner, we can help with the full culture transformation journey. We support clients in diagnosing their current reality, creating a prioritized roadmap to optimize impact, designing, and deploying all program elements, and then measuring and sustaining until it sticks… No Flavor of the month.

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DE&I

Diversity Equity & Inclusion

EQUIP YOUR WORKFORCE TO REFLECT THE EMERGING PRIORITIES OF TODAY’S SOCIETY AND CREATE A CULTURE WHERE EVERYONE FEELS LIKE THEY BELONG.

Intentionally building a culture where employees and leaders embrace diversity and inclusion can have tremendous benefits for any organization doing business in an increasingly globalized economy. From improved engagement, innovation, and a variety of business results, a culture of this nature provides an undeniable competitive advantage that makes customers want to work with you, and employees want to work for you.Forward-thinking company leaders believe their organization’s composition should reflect the customers they serve and the world they operate in. This is why it’s becoming increasingly common for organizations to make diversity and inclusion a corporate priority. And for good reason. The benefits of creating a company culture where everyone feels included not only impacts employee engagement, recruitment, and turnover, it also has an impact on the customer experience and the bottom-line results.
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DE&I

2 Modules (Virtual)

Over 2 modules through this inclusive leadership training, participants learn the foundational principles of Diversity, Equity, and Inclusion as well as an introduction to the skills required to operate in a culture where everyone feels that they belong.

DE&I 

4 Modules (Virtual)

Over 4 modules participants learn the foundational principles of Diversity, Equity, and Inclusion as well as significantly develop the skills of Acknowledgement, Managing Bias, and Making Inclusive Behavior choices.

DE&I

Full Day (In-Class)

Over the course of a rich day of experiential learning, participants learn the foundational principles of Diversity, Equity & Inclusion. They are also provided significant opportunities to build the skills of Acknowledgement, Managing Bias, and Making Inclusive Behavior choices.

Leading a Culture of DE&I 

2 Modules (Virtual)

During this 2 module program leaders are introduced to the skills necessary to engage and align all employees around the desired DE&I culture as well as create understanding and build a compelling vision for what is possible.

Leading a Culture of DE&I 

4 Modules (Virtual)

During this 4 module program leaders are equipped with the skills to engage and align all employees around the desired DE&I culture as well as create understanding and build a compelling vision for what is possible.

DE&I Culture Transformation

As a partner, we can help with the full culture transformation journey. We support clients in diagnosing their current reality, creating a prioritized roadmap to optimize impact, designing, and deploying all program elements, and then measuring and sustaining until it sticks… No Flavor of the month.

Explore DE&I >>

Customer Centricity

Customer Centricity

CREATE A CULTURE WHERE EVERY EMPLOYEE INTENTIONALLY

IMPROVES THE CUSTOMER EXPERIENCE.

What is Customer Centricity?  When an organization consistently considers the viewpoint of the customer when making decisions, creating processes, defining expected behavior and developing a strategy. Customer centricity is an all-encompassing philosophy that combines culture and targeted skill sets to create the best possible customer experience.Creating a positive customer experience requires the active commitment and involvement of the entire organization, which is not something that can be changed overnight or in a single customer-service training seminar. It requires a change in every person’s behaviors and mindsets that lead to a culture of customer centricity.
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Customer Centricity in Action

3 Module (Virtual)

Over the course of 3 modules, participants grow in their appreciation for how they impact the customer experience, how to better identify opportunities to create better value for their customer throughout the value chain, and practical strategies to implement or advocate for those actions.

Customer Centricity in Action

Full-Day (In Class)

In this full-day learning experience, participants grow in their appreciation for how they impact the customer experience, how to better identify opportunities to create better value for their customer throughout the value chain, and practical strategies to implement or advocate for those actions.

Customer Centricity in Action

Leader Cascade Program

Through a series of 12 leader-led learning activities, participants work through the what and how of customer centricity with their leader and peers and use practical application strategies to translate it into their reality.

Building Blocks of Service Excellence

3 Modules (Virtual)

Delivering an enviable customer experience has never been more important. Over 3 highly interactive experiential modules participants will learn the foundational mindsets and skill sets to masterfully interact with clients, think critically about how to meet the customer need and take personal ownership to have every customer leave satisfied.

Building Blocks of Service Excellence

Full Day (In-Class) 

Delivering an enviable customer experience has never been more important. During this highly experiential day participants will learn the foundational mindsets and skillsets to masterfully interact with clients, think critically about how to meet the customer need, and take personal ownership to have every customer leave satisfied.

Customer Centricity Culture Transformation

As a partner we can help with the full culture transformation journey. We support clients in diagnosing their current reality, creating a prioritized roadmap to optimize impact, designing, and deploying all program elements and then measuring and sustaining until it sticks… No Flavor of the month.

Explore Customer Centricity >>

Our approach to building your Culture

Get to know you

Understand your unique goals, context and culture.

Align Everyone

Get all stakeholders on board and rowing in the same direction.

Make it Yours

Tailor the content, delivery and application for maximum relevance.

Engage the Learner

Through experiences drive fun, psychological safety and participation.

Make it Stick

Translate it onto the job with practical tools, application and sustainment.

Track Impact

Create and monitor both leading indicators and business metrics.

Let’s Take The First Step

Get A Quote Now >

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    How have we helped others?

    PAPA JOHNS

    From Crisis to Community Leader

    Created a learning solution which helped transform the organization from crisis mode to becoming a community leader.

    See Their Review >

    MEIJER

    Partnering Over the Long Haul

    Delivered a multiyear, multi-tiered DEI strategy to equip 5000+ leaders to model, lead and sustain a D&I culture.

    See Their Review >

    THE ARBOR COMPANY

    Integrated Instructor Led & E-Learning

    Developed a custom DE&I solution, which included e-learning that enabled all executives and frontline staff to align.

    See Their Review >

    WD-40 COMPANY

    A Global DE&I Learning Initiative

    A DE&I learning program designed for 500+ leaders globally. Train the trainer allowed for ongoing DE&I learning as...

    See Their Review >

    OLOGY

    Staying Ahead of Safety

    Delivered Safe By Choice programming to a new pharmaceutical company to set expectations before their growth.

    See Their Review >

    NUCLEAR INDUSTRY

    Reliable Clarity for Safe Working

    Provided an interactive learning solution to align with industry nuclear leadership and team effectiveness attributes.

    See Their Review >

    WESTERN UNION

    Cascade of Customer Centric Behaviors

    Customized and created a modularized program to be delivered globally by 270 leaders around the world.

    See Their Review >

    MICHELIN

    Global Need to be Customer Centric

    Provided in class delivery, train the trainer, and leader kits to 7 countries around the world.

    See Their Review >

    SWISS RE

    Enabling Go To Market Strategy

    Built a custom program focusing on achieving certain business offerings through a new service offering.

    See Their Review >
    Get A Quote Now >

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