Mastering the Client Interaction

MASTERING THE CLIENT INTERACTION

Technology is transforming the nature of how companies interact with their clients. Sales professionals, in particular, must be adept at interacting with clients through a variety of communication mediums and discerning which medium is most appropriate. Unfortunately, far too many sales professionals lack the essential skills required to seamlessly communicate across the interaction landscape and rely on the few interaction approaches they are most comfortable with. This rarely results in optimal sales results.

To overcome this, sales professionals must be trained to masterfully craft and utilize written, video, and face-to-face communications in order to maintain buyer engagement throughout the sales process.

IN-CLASS
OR VIRTUAL

FULL DAY

5-50
PARTICIPANTS

WHAT YOUR EMPLOYEES WILL LEARN

Participants return to work the next day with the ability, tools, and confidence to:

Understand the principles of omni-channel communications
Show value during every customer interaction to progress the sales process
Author and share compelling stories that build engagement, rapport, and credibility
Deliver effective presentations, regardless if they take place in-person or virtually
Provide compelling and succinct answers to customer questions and handle objections as they arise in the sales process

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