For in-store leaders in the quick-service, retail, or franchise industry, the primary concern is to ensure that their customers leave satisfied—where satisfied means they received the product or service they wanted, in good quality, in the time they expected, feeling cared for appropriately. Sounds simple enough, until you consider that your leaders are focused on the needs of your customers, as well as managing employees, hiring, scheduling, overseeing financials, handling supplies and logistics, and so on. Life in this industry is busy – especially for a leader. That is why it is in your best interest to equip leaders with the skills and tools they need to succeed. Not only this, but providing training to this group will likely be key to their engagement and empowerment at work, leading to happier employees, better results, and a positive culture.
In Eagle’s Flight’s Quick-Service Business Leadership Program, your leaders will receive training in a format that actually works in the service environment. The six-module program provides a balance of valuable content with hands-on experience and practice that is fun, applicable, and accessible to leaders at all levels. The experiential approach captures the hearts of the participants and provides them with the skills and tools that will position them, and their teams, for success.