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Customer centricity solutions

Customer Centric Culture

It is no longer a competitive advantage for you to have great customer service. The pace of your business, the competition you face, and the 24/7 feedback available today, require employees to constantly ask, “How do I impact the customer in my role?” The answer to this question defines your customers’ experience – their customer journey. The new competitive advantage lies with employees striving to improve that journey; this goes well beyond customer service.

3 Module Virtual Program

Over the course of 3 modules participants grow in their appreciation for how they impact the customer experience, how to better identify opportunities to create better value for their customer throughout the value chain and practical strategies to implement or advocate for those actions.

Full-day in class Program

In this full day learning experience, participants grow in their appreciation for how they impact the customer experience, how to better identify opportunities to create better value for their customer throughout the value chain and practical strategies to implement or advocate for those actions.

Leader Cascade Program

Through series of 12 leader led learning activities participants work through the the what and how of customer centricity with their leader and peers and use practical application strategies to translate it into their reality.

It Makes an Impact on Your Organization’s Culture

Achieve higher performance through the use of outcome-based goals, objective assessment, and constructive feedback.

Title of Program or Course

Learn about the role of accountability in achieving predictable results; and the critical nature of integrity, tenacity, discernment and teachability.

This is Customizable

Recognize the importance of modeling an example that others can follow, and develop coaching techniques that maximize performance.

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Our approach to Customer Centricity

WRITING

We then show how to act like a leader.

WRITING

We then show how to act like a leader.

WRITING

We then show how to act like a leader.

WRITING

The skills are translated to practical tools.

WRITING

Measure the Leader’s success by the successes of those they lead.

Let’s Take The First Step

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    How have we helped others?

    Western Union

    (Customer Centricity)

    A custom leader cascade program that equipped 700 leaders with the training and tools to deploy customer centricity training throughout the organization. See Their Story >

    Michelin

    (Customer Centricity)

    The Michelin Organization used a customized version of the 1 day class room experience to help advance their global customer experience strategy. See Their Story >

    HALLMARK

    (LEADERSHIP PROGRAM)

    A custom solution that was the core of their line manager. See Their Review >

    PROSLIDE

    (LEADERSHIP PROGRAM)

    A 6 day program that changed how each individual at this company discovered how to get great results from their teams. See Their Review >

    HSBC

    (SAFETY PROGRAM)

    All leaders needed to be equipped with the foundational skills required to tangibly lead and develop their people into future skills. See Their Review >

    BOSCH

    (LEADERSHIP PROGRAM)

    A custom solution that was the core of their line manager. See Their Review >

    HSBC

    (SAFETY PROGRAM)

    All leaders needed to be equipped with the foundational skills required to tangibly lead and develop their people into future skills. See Their Review >

    HALLMARK

    (LEADERSHIP PROGRAM)

    A custom solution that was the core of their line manager. See Their Review >

    HALLMARK

    (LEADERSHIP PROGRAM)

    A custom solution that was the core of their line manager. See Their Review >

    Get A Quote Now >

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